Terms and Conditions

All goods for hire remain the property of Make Believe Events. Prices quoted are for one day hire. Subsequent days will be charged at a daily rate unless a special agreement has been arranged prior to the event between Make Believe & the Hirer. Please note that collection of hire items will usually take place the following day – should the Hirer or venue require us to collect prior to this time there may be an additional cost of £50.

Dance Floors & Electrical Items

If you have booked a Dance Floor: We will happily advise on the best size dance floor for your chosen venue if we have prior experience of supplying there. However, please note the size you have booked and if in any doubt, speak to your venue coordinator as changes may not be able to be made on the day. In addition, if your venue has any other special instructions (ie requires underlay or a very specific size) then this is the responsibility of the customer or venue to notify MBE of this in advance as additional costs may apply.

For all items thats require power, we will can advise on power consumption required – if any electrical items stops working during use, we will offer a refund proportional to the original hire price (unless failure is deemed to be due to power source, wilful damage or failure to follow instruction).

Breakages/Non-Returns

Whilst we do our best to absorb any costs for breakages/missing items, please be aware that the Hirer is liable for any excessive damage or loss. Any excessive damages/loss or damage/loss resulting from abnormal usage will be charged at full cost of replacement (including VAT & delivery). Make Believe Events shall be under no liability in respect of any defect arising from willful damage, abnormal usage conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the linen without our approval.

Deposits are non-refundable and are required so that we can reserve select items for you. Final balance is required no later than 14 days prior to the event. After final payment has been made, no refund can be given. If payment is not received we will make reasonable attempts to get in contact to remind you of the balance. Thereafter, we will assume that our services are no longer required and we reserve the right to re-hire any products. Please be aware that cancelations within 2 months of event date are liable for payment in full.

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