FAQ

How far in advance do I need to book?

You are able to book as far in advance as you like – we have clients that book up to 3 years in advance but then we also cater for last-minute events (sometimes literally with with a few hours notice!). It’s advisable that for some items you book as far ahead of time as possible (mainly lighting items in clouding dance floors & light signs) as these tend to book up quickly. But alway ask and we can check availability. Even if our prices increase between you confirming & the actual event, you will always only be invoiced for the original prices.

 

How do I book?

We just ask for a deposit & some necessary details to secure your items and then the we send you a booking confirmation! Balances are then payable 14 days before your event based on your final requirements at that point. We will advise on deposits required.

 

Do your costs include VAT, setup, delivery & collection?

All costs quoted will include VAT unless otherwise stated. Setup is always included for orders of £100+ and your order doesn’t then we will always note this cost on your quote/invoice. Delivery/Collection is included for many venues and if there is a cost for your venue then we will again, note this on your quote/invoice.

 

I need to hire products for more than one day. Will there be further costs?

We try to be as flexible as possible. Best to just ask and we can advise if this is possible and we will try to allow this for a reduced cost. For hires of more than 2-3 days we will always look to provide the best possible price for that period.

 

My venue requires me to clear the area at the end of the night – will you come back and pick items up then?

The prices we quote will always include the delivery/collection costs. However, this is quoted with a next-day collection as standard. If you or your venue does require collection of items at the end of the night then just let us know and we can advise on the additional charge applicable.

 

What if electrical items don’t work?

Our electrical products are always well maintained and fully checked before your hire. That said, the nature of these items means that there is always the chance of a couple of issues and if this happens we have a 24hour call-out number (07793282328) to try and resolve them.

 

Do I need to give sizes of my venue?

For most established venues in Scotland we will have previously worked there and so should be able to advise. If we do require further info then your event coordinator should be able to help with this.

 

Do I have to pay a holding deposit or pay for any damages?

We only ask for a holding deposit if you are hiring items on a DIY basis and collecting from our store (which is refunded on return of products). We try to absorb the cost of any damages as much as possible and only if there is excessive damage or damage from abnormal use would there need to be charge for this.

 

Do you price match?

We always look to provide our products at the best possible prices & often do competitor checks to make sure this is the case. We will try to price match if the other company is comparable in experience, qualifications & recognition of customer services.

Unfortunately as a fully VAT registered and insured professional company we do not compete with unregistered companies trading from home with low quality stock.

 

What happens if I need to cancel?

If you need to cancel outright then you would just lose the deposit. If you are changing date/venue then we can always try and transfer deposits!

quick quote request

Your Name (required)

Your Email (required)

Your Contact Number

Your Message


Please leave this field empty.

Testimonials